Safe care standards
Clear clinical and operational standards support consistent, careful decision-making across the hospital.
Quality and Safety
Safe care depends on reliable systems and sound clinical decisions.
Our aim is care that is safe, respectful, well coordinated and clearly explained.
Safety principles
What helps us provide safe and respectful care.
Timely clinical escalation
When a patient’s condition requires a higher level of review, we involve the appropriate senior doctor or nurse promptly. A concerning change, uncertainty or worsening should not remain with one person for too long.
Clear communication
We maintain accurate records, explain care in language patients can understand and obtain consent where required. Patients should understand what is being proposed, why it is recommended and what comes next.
Dignity and privacy
We protect privacy, personal space and every patient’s right to be treated with respect.
Infection prevention
We follow infection prevention and safety procedures for hygiene, medicines, equipment and patient care areas.
Continuous improvement
We review experience, listen to concerns and strengthen clinical and operational practice.
Referral when needed
We arrange referral when a patient needs care that we cannot safely provide here. The team should explain why another level of service is needed and arrange referral or transfer.
Patient feedback and concerns
Raise a concern about your care or service.
Concerns are best reviewed when raised promptly.
Report a concern or share feedbackSpeak to the person caring for you.
Start with the nurse, doctor or team member closest to the issue.
Ask for senior review when needed.
If the concern is unresolved or medical, ask for the appropriate senior team member.
Request a formal review.
Use the patient feedback form when a concern needs further review by the hospital team.