Frequently asked questions about visiting and receiving care.

Start with the problem you want help with, not the department name. Contact the hospital and describe your symptoms, stage of care or reason for visiting. The team can guide you towards the right service and branch rather than expecting you to diagnose yourself first.

Most services are available at both hospitals. Laparoscopy and minimally invasive surgery (MIS) are offered at Ruiru only. If you are unsure, contact the branch you plan to visit.

Bring a form of identification and any insurance details if you plan to use insurance. If you are bringing a child, bring their clinic or immunization booklet. If you have been treated elsewhere, bring relevant medical records from that hospital or clinic. Pregnancy records, scan reports, laboratory results or a current medication list can also be useful when they relate to the reason for your visit. Do not delay urgent care while looking for paperwork.

No. The form is a request for planned care. The hospital team still needs to confirm the branch, service and timing. If timing matters, use the contact details on the website to follow up directly.

No. Do not wait for an online response when care feels urgent. Contact or attend the hospital directly so a doctor or nurse can assess the situation quickly.

Referral when needed is part of safe hospital care. If a clinical assessment shows that a patient needs a service or more advanced care that is not available on site, the care team can explain the reason and arrange the right referral or transfer.

Yes. Juja Road Hospital provides antenatal, maternity, delivery and postnatal care. Starting follow-up care with the hospital can help the team understand your pregnancy records over time, but you can also transfer care later in pregnancy by bringing your previous records.

The safest delivery approach depends on the medical situation and how labour progresses. The team should explain the reason if a change in plan or Caesarean delivery is recommended rather than treating one delivery method as appropriate for everyone.

Yes. Routine newborn assessment is part of the maternity care process, and paediatric or Child Welfare Clinic follow-up can continue after birth when the baby needs additional review, immunization, growth checks or feeding support.

Not necessarily. If another doctor or nurse has already requested a specific test, bring the request. If you only have symptoms or a health concern, an outpatient consultation may be the better first step so testing is selected to answer a clear question.

Yes. A consultation may lead to laboratory testing, ultrasound, pharmacy, specialist care, inpatient care or another service. The aim is to keep those steps connected so you understand why the next service is being recommended.

Bring your identification and insurance details if you plan to use insurance, and confirm cover for the planned service before the visit where possible. Payment and authorisation requirements can vary by type of care and insurer, so checking in advance can reduce delays for planned treatment or admission.

Yes. Privacy, consent and respectful communication are part of the care. You can explain sensitive concerns directly to the care team and ask questions about examinations, tests or treatment before agreeing to them.